Swell Resort Burleigh Beach

Very happy with all aspects of the hotel

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Couples
Date of stay: August 2009

Really enjoyed close proximity to all my activities of the week.

Liked: amenities
Disliked: bar closed early
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Young singles
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

staff very helpful.unit the very best had every thing advertised. enjoyed meal at hotel [two meals for one price] this is part of swell. pool clean

Liked: close to beach
Disliked: none
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Young singles, Couples, Older travellers
Date of stay: August 2009

It was a comfortable stay, but was disappointed that we could'nt use the balcony as the road noise was so bad. Tavern noise till very late on Friday and Saturday nights. Shame the games room doesn't have anything that doesn't require coins. Cane couches not so comfortable.

Liked: modern rooms, cleanliness, building security
Disliked: Road noise, tavern noise, lack of air con in hall ways, small bath/shower in ensuite, low supply of T.paper/dish wash etc. having to pay for extra
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Honeymoon, Couples
Date of stay: August 2009

excellent resort and great location. Definately stay again.

Liked: liked
Would you recommend this hotel: Yes
I recommend this hotel for: Families with teenagers, Couples
I do not recommend this hotel for: Pet Owners, Older travellers
Date of stay: August 2009

So incredibly happy with our decision to stay here! AMAZING service, such lovely staff and the rooms were spotless and very well presented. We had everything we needed, especially when it came to doing extra cooking and laundry - very handy facilities to have! And just to top it off you have cafes, shops and the gorgeous Burleigh beachfront all within 2 minutes walk.... THANK YOU!

Liked: Cooking facilities, Secure parking, Location, Service
Disliked: Leaving
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Business conference, Young singles, Couples, Pet Owners, Older travellers
Date of stay: August 2009

Very well run resort
friendly staff

Liked: location
Disliked: nil
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Couples, Older travellers
Date of stay: August 2009

enjoyed the stay

Liked: location
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Business conference, Young singles, Couples
Date of stay: August 2009

Was very impressed.
Everything about the hotel was great I thought, cleanliness, helpful staff and great facilities

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Young singles, Couples, Older travellers
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

We were greatly disturbed the first night of our stay which was the Sunday night of the long weekend. Our room had a beach view but we also had the noise from the Tavern until very late. Obviously patrons who had been drinking for awhile stood on the pavement talking laughing yelling.

Liked: Staff helpful
Disliked: Noise from front of building
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Couples
Date of stay: August 2009

Enjoyed the stay would go back

Liked: Size and location
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Young singles, Couples
Date of stay: August 2009

Room was ok, dishes were dirty and there was food in the sink. Also carpet was a little grimy. Security also a concern - a very drunk patron from the Tavern below tried to break into our unit.

Liked: Location, facilities
Disliked: cleanliness of dishes, Tavern below
Would you recommend this hotel: Yes
I recommend this hotel for: Families with teenagers, Young singles, Couples
I do not recommend this hotel for: Families, Families with young children, Honeymoon, Older travellers
Date of stay: August 2009

we stayed in room 1124 of the resort section. This was a penthouse apatrtment on the top floor with huge living areas, plasma tv, large outdoor deck area, very child friendly and secure. the resort is virtually across the road from the beach, the kids surfed all day long.
we will definaetly be back. make sure to ask for this room, im told by the manager its the best apartment in the whole resort..

Liked: beach across road, this unit had high quality furniture and vetry spacious and very very very private..
Disliked: nothing
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Couples
Date of stay: August 2009

people should know that the resort is not on the beach and the gold coast highway must be crossed to get to the beach

Liked: size of rooms, tennis court, games room, gym and staff were friendly
Disliked: the tavern band is to loud and this issue needs to be addressed
Would you recommend this hotel: No
I recommend this hotel for: Families with teenagers, Honeymoon, Business conference, Young singles, Couples
I do not recommend this hotel for: Families, Families with young children, Pet Owners, Older travellers
Date of stay: August 2009

Enjoyed staying there

Disliked: Lack of air conditioning in the hallways
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Business conference, Young singles, Couples, Older travellers
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

poor service at reception on arival , very rude and unwelcoming. room 1048 was not up to standard in cleanleness,EG carpets were sticky and smelt unclean, along with this the bet covers were in same state. WOULD NOT RECOMEND THIS RESORT.

Liked: POOL
Disliked: $120 CLEANING FEE CHARGED ON DEPARTURE AND DISGUSTING STATE OF ROOM ON ARRIVAL.
Would you recommend this hotel: No
I recommend this hotel for: Pet Owners
I do not recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Business conference, Young singles, Couples, Older travellers
Date of stay: August 2009

Staff were very professional and I found the resort to be very relaxing. I particularly enjoyed the piece and quite.

Liked: Facilities,staff and location
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Young singles, Couples, Older travellers
Date of stay: August 2009

We loved the resort! We stayed on level 3 in the middle, overlooking the pool towards the ocean for the weekend. Great for the kids and the BBQ and pool worked well for our friends who called over and their kids. On Saturday afternoon we all had drinks on burleigh hill lookng over the surf and surfers. Magic!

Liked: The staff, the spacious rooms and outlook from the room
Disliked: Couldn't stay longer
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Young singles, Couples, Older travellers
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

Hated everything about this resort.
Never coming back.

Liked: nothing
Disliked: everything
Would you recommend this hotel: No
I do not recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Business conference, Young singles, Couples, Older travellers
Date of stay: August 2009

When we arrived we were told that our appartment that was booked more than 3 months earlier was unavailble beacause of a maintenance issue and no other rooms were available. We were moved onto another resort. If we had wanted to stay at another resort that is where we would have booked!!

Disliked: not staying there
Would you recommend this hotel: No
Date of stay: August 2009

fantastic hotel, beautiful appartment with everything you could ever need.

Liked: everything, Staff were great and very helpful,
Disliked: the kingsize bed was not the most comfortable, but I have a bad back so I am very fussy, I moved into a single and I was fine!
Would you recommend this hotel: Yes
I do not recommend this hotel for: Families, Families with teenagers, Couples
Date of stay: August 2009

The apartment was beautiful, clean, with modern furnishings. Even though it was raining pretty much the whole week my friends and i were at burleigh, there was still lots to do and didnt feel cramped in the apartment.
It was very easy to catch a bus up to surfers for shopping or a night out. The staff we're really nice and very helpful with booking taxis. It's very close to the beach, restaurants and grocery stores. Its the perfect place to have a relaxing holiday.

Liked: The pool, the large balonies, bottle shop downstairs (very convenient), the pub downstairs (for food), the helpful staff, the shop at reception where you can buy essentials
Disliked: N/A
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Young singles
I do not recommend this hotel for: Families with young children, Pet Owners, Older travellers
Date of stay: August 2009

i found the resort very good

Liked: we were happy with everything
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with young children
I do not recommend this hotel for: Honeymoon, Pet Owners
Date of stay: August 2009

Perfection, exceded my expectations for location quality and style

Liked: loved it
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Young singles, Couples
Date of stay: August 2009

No one answering reception after hours when very noisy party in residential unit.
Swipe keys for security worked intermittently.

Liked: Well situated back from traffic noise.
Disliked: Running out of toilet paper and having to purchase extra rolls plus d/w liquid
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Honeymoon, Young singles, Couples
I do not recommend this hotel for: Families with young children, Business conference, Pet Owners, Older travellers
Date of stay: August 2009

Had a great time! Kids loved the heated pool and walking the beach and headland was fantastic. BBQ by the pool was really nice. Staff were friendly and helpful.

Room was well apponted - eveything worked!

Liked: Room and Pool
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Couples, Older travellers
Date of stay: August 2009

Absolutely fabulous!

Swell would have to be my all time favourite place to stay.

From the moment we arrived to the time we left, everything was exceptional.

Thank you and see you again very soon.

Liked: Everything
Disliked: We had to leave....
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Business conference, Young singles, Couples, Older travellers
I do not recommend this hotel for: Honeymoon, Pet Owners
Date of stay: August 2009

very good room

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers
Date of stay: August 2009

Loved the resort! We stayed in 1050 with 2 young kids, on 3rd floor - close but not too close to the action. Views over the pool out to the ocean. Away from the road, in the middle of the complex. Loved the pool and BBQ for breakfast and dinner. Great for young families.

Drinks in the afternoon at Burliegh Hill was awesome

Liked: Pool, Room, Views, away for the road. Very helpful staff
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Couples, Older travellers
I do not recommend this hotel for: Business conference
Date of stay: August 2009

Excellent accommodation and made extremely welcome. We had a wonderful stay. Thankyou.

Liked: Great accommodation
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Couples, Older travellers
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

We had a great trip. Loved the pool. The 2 B/R apartment was ideal for our family of 4.

Liked: Pool and room layout
Disliked: After hours checkin
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with young children
Date of stay: August 2009

The room was beautiful, everything we needed was in the room

Liked: Lounge room and kitchen
Disliked: The floors were dusty and gritty
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with young children, Couples
I do not recommend this hotel for: Business conference, Pet Owners
Date of stay: August 2009

It was pointless making a special request as it was completely ignored and as we have small children we particularly wanted a ground floor room for safety. Being two stories above ground level and with a direct opening door to the balcony from the second bedroom (which is where the children slept) was very concerning. The door could not be locked with a key to prevent children opening it. We asked reception for a change of room, and although we were staying for 10 nights, we were told nothing else was available for the entire time. Given the fluctuations in the car park traffic, I find this hard to believe.

There were also issues with the alarm system which was beyond their control but annoying anyway. Particularly when you were told in print that nobody would be disturbed before 10 am by the workers who were coming to fix it and they were at our room at 9 am.

When our room was serviced mid week, the service left a lot to be desired. We packed everything up so that they could vacuum as per the instructions we were given and there was still a mess on the floors. This was the one thing the rooms could do with a small vacuum for people to use, particularly as they are self contained apartments and you cook and eat there and may need to sweep or vacuum any mess.

Liked: Rooms were nice and had everything that was promised.
Disliked: The lack of service see comments above.
Would you recommend this hotel: Yes
I recommend this hotel for: Families with teenagers, Honeymoon, Business conference, Young singles, Couples, Older travellers
I do not recommend this hotel for: Families, Families with young children
Date of stay: August 2009

I stayed for a wedding, everything was lovely, except for having to dispose of our own rubbish in our rooms, out to the rubbish shoot - that was very odd and put a dampiner on our stay. Loved the new restaurant on the ground floor and the special discount for in house guests - i would recommend this restaurant for all guests wanting breakfast.

Liked: Furnishings, security, size of the rooms
Disliked: Taking our own rubbish out.
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Young singles, Couples
I do not recommend this hotel for: Business conference, Older travellers
Date of stay: August 2009

very nice motel great location clean friendly staff excelent facility

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Young singles, Couples
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009

Lifts failed constantly.
Lazy management - never there when needed.
Collegue over charged - claimed no reservation when there was.

Liked: Burleigh Heads
Disliked: Location and service (lack of)
Would you recommend this hotel: No
Date of stay: August 2009

well appointed apartments, quiet except for Saturday night when tavern in complex closed! Helpful staff.

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Young singles, Couples
Date of stay: August 2009

Clean, excellent facilities with reasonable service. Difficulties with patio doors to balcony & front door to apartment not having childproof locks on and Reception very unhelpful about this. Location is adjacent to a very busy road which you need to cross to get to the beach & road noise is a problem in sea-facing rooms. It's really a cross between a hotel and serviced apartments as Reception not open 24 hours. It's very close to some good local restaurants, many of whom offer take away and also delivery to the apartments. You need to hire a car to visit local attractions as public transport doesn't go directly there from the main road.

Liked: high standard of facilities in apartment & swimming pools
Disliked: no childproof locks on doors & road noise
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Young singles, Couples
I do not recommend this hotel for: Families with young children, Honeymoon, Business conference, Pet Owners, Older travellers
Date of stay: August 2009

We had a wonderful stay. The room allcoated was excellent.

Liked: Room, facilities
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Business conference, Couples
Date of stay: August 2009

absolutly loved staying at Swell.

Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Honeymoon, Couples, Older travellers
I do not recommend this hotel for: Business conference, Pet Owners
Date of stay: August 2009

The staff were really friendly, I loved the pool and entertainment area; it has a great view of the beach and only minutes walk to the heart of Burleigh.

Liked: the staff and pool area
Disliked: nothing
Would you recommend this hotel: Yes
I recommend this hotel for: Families, Families with teenagers, Families with young children, Young singles, Couples, Older travellers
I do not recommend this hotel for: Pet Owners
Date of stay: August 2009